Commercial Service Specialist [South Korea]

 

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

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Your Role:

• Dealing with requests regarding our Pharma Chemicals and Process Solution Products.
• An entry point for the first-level commercial and regulatory questions from our internal and external clients received by mail, phone, or fax.
• Act as an interface between the sales organization in the field, supply chain, regulatory affairs, marketing, and all other interfering interfaces for the dedicated area of responsibility.
• Support the sales representatives in their daily activities to meet the sales objectives.
• Responsible for dealing with all quotations in close collaboration with the sales representative, enforcing our price policy, and developing special prices for a specific category of clients.
• Handling requests for all types of commercial documents intended for our customers, such as brochures, sample requests, literature, product datasheets, etc.
• Handle product orders, check inventory availability or status of the shipment, and verify customer pricing.
• Prepare, and process customer return goods for credit and/or replacement.
• Handle and resolve customer complaints, escalate requests and unresolved issues to the designated resource, and file records of customer interactions and transactions.
• Other tasks assigned by your superior

Who you are:

• 4-9 years of professional experience in a customer-facing environment (CS, SCM, Sales, etc/)
• Experience in chemicals, pharmacy, or biochemical is a plus
• Bachelor's degree or above
• Excellent computer skills with experience in Microsoft Office, SFDC, and SAP is a plus.
• A positive outlook on dealing with our key customers and driven by a good sensibility for customer satisfaction
• Enjoy working in an international team
• Strong verbal and written communication skills
• Teamwork, Promoting good relationships in the team, ensuring 2-ways communication.
• Organized, multitasking, open-minded, flexible in a changing environment, and able to adjust accordingly
• Fluent English conversational and written

• 지원 순으로 전형이 진행되며, 적합한 후보자 발견 시 채용이 바로 마감되오니 지원의사가 있으신 분들은 빠른 지원 바랍니다.

• 서버 안정성을 위해, 인터넷 익스플로러가 아닌 구글크롬, 혹은 마이크로소프트 엣지를 통한 지원 바랍니다.

• 보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.

• 지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다.

• (The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.)

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!

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